Why am I unable to access my facebook account/page? When I try you tell me you have sent me an e-mail which I never receive.

Thank you for contacting ExpertHelp LLC.

My name is Quennie and I am here to help you. Please wait while i prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.

Hi customer,

This is ExpertHelp, an independent provider of professional support for 3rd party products and services. We are not affiliated with facebook but we can assist you issues related to it just like this one.

Going back to the issue, if you are unable to access your facebook account, have you tried resetting your password?

Thanks for the response,

May i perform a remote session on your computer so i can assist you better on how to fix this problem.

Please let me know if you are ok with the remote session so i can provide you steps how i can remotely access your computer.

We are ExpertHelp. an independent provider of professional for 3rd party products and services. When you used our service, you agreed to place a secured deposit with us while submitting your question. Your payment is used to reward your Expert when you are satisfied with the answer. It is charged to your payment method immediately but stays in your ExpertHelp holding account until you accept your Expert's answer.

Apologize as we don't have a phone support for the mean time. If i will perform a remote session on your computer, i can be able to walk you through the process on how you can reset your password on your facebook account since you mentioned you don't know how to. This is real time. Then again, you still have the right to decline. If you don't want the remote session, i can just provide you the step by step process how you can reset your password. Please let me know how you wish to proceed.

We are ExpertHelp. an independent provider of professional for 3rd party products and services. When you used our service, you agreed to place a secured deposit with us while submitting your question. Your payment is used to reward your Expert when you are satisfied with the answer. It is charged to your payment method immediately but stays in your ExpertHelp holding account until you accept your Expert's answer.

Apologize as we don't have a phone support for the mean time. If i will perform a remote session on your computer, i can be able to walk you through the process on how you can reset your password on your facebook account since you mentioned you don't know how to. This is real time. Then again, you still have the right to decline. If you don't want the remote session, i can just provide you the step by step process how you can reset your password. Please let me know how you wish to proceed.

We are ExpertHelp. an independent provider of professional for 3rd party products and services. When you used our service, you agreed to place a secured deposit with us while submitting your question. Your payment is used to reward your Expert when you are satisfied with the answer. It is charged to your payment method immediately but stays in your ExpertHelp holding account until you accept your Expert's answer.

Apologize as we don't have a phone support for the mean time. If i will perform a remote session on your computer, i can be able to walk you through the process on how you can reset your password on your facebook account since you mentioned you don't know how to. This is real time. Then again, you still have the right to decline. If you don't want the remote session, i can just provide you the step by step process how you can reset your password. Please let me know how you wish to proceed.

Yes i am still here. I have already posted my most recent reply. I have explained there everything for the question why you have to pay and what happens when i perform a remote session. Let me know how you wish to proceed. Also check your email that you used to register with us since you'll receive a notification every time i post a comment or reply.

To perform a remote session, Please click the LINK first --->

http://www.teamviewer.com/en/index.aspx

and then click the green download button on the page. This is teamviewer. This is the software that we're going to use for me to be able do a remote session on your computer. Once done, a blue box will pop up. On the blue box, there will be a USER ID and PASSWORD. Please provide it to me. Thanks

Hi,

Were you able to read my last post?

Hi,

Would like to do a follow up on the issue. Were you able to installe team viewer now?

Hi customer,

Would like to do a follow up with the issue.