A new IPHONE 5S phone I bought will not let me get to any services at all. Tells me I do not have a proper SIM card Thus I cannot even get back to...

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Answer

Customer

A new IPHONE 5S phone I bought will not let me get to any services at all. Tells me I do not have a proper SIM card
Thus I cannot even get back to iTunes on this phone.
The Error messages says: The activation server cannot be reached.

Last updated
Rofel Lantican
Apple Certified Tech

Hi,

Thank you for contacting ExpertHelp LLC. My name is Rofel and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.

You can start the conversation by using the CHAT option below.

Last updated
Rofel Lantican
Apple Certified Tech

Hi,

Thanks for waiting. May I know where did you purchase the iPhone? Do you know if it is Factory Unlocked or locked to a particular network?

I'll be waiting for your response.

Posted
Customer

MEID: ***-***-**** 5274 Type of Phone
IMEI: 35 ***-***-**** 74 6
ICCID: 8901 4103 2871 8749 6421 SIMM Card #
I just got from AT&T today

But it will not work

Posted
Rofel Lantican
Apple Certified Tech

Chat Established:

  • Phone is locked to a particular network
  • Provided the customer the network information of the iPhone
  • Advised to contact the network provider to activate the iPhone
  • Case closed
Posted
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