My TomTom GO 730 screen calibration problem. Bottom of screen calibration is OK, but when I touch the top of the screen it selects the 3rd. row,...

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Hi Iain,

Try to reset the device first. This could be a minor software problem only that can be solved by reset. See procedure below.

1. Charge the battery before you begin. TomTom suggests allowing your device to charge for at least two hours before resetting it.
2. Remove your device's SD card from the card slot.
3. Find the "Reset" pinhole button on the device.
4. Hold the "Reset" button down for 10 to 15 seconds or until the device resets itself. You'll need a straightened paper clip or another small metal object to reach inside the pinhole.
5. Power the TomTom back on and insert your SD card. You have now reset your TomTom.
6. Remove the SD card from your TomTom
7. Find the "Reset" pinhole button on the bottom of the device.
8. Press the "Reset" button for 15 seconds using a straightened paper clip. The device will reset.
9. Power the device back on and insert your SD card back into the device. The reset process is now complete.
10. Locate the "Power" button. It's on the top right-hand corner of each device.
11. Hold down the "Power" button until the device resets. TomTom notes that this reset process can take more than 15 seconds.
12. Release the "Power" button once the device resets.

Let me know if this helps.

Hi Iain,

You got disconnected from the chat? May I know what happened after the update?

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CHAT NOTES:
-software successfully updated
-still same result
-advised cx that the problem is the screen already and needs to be replaced
-customer agreed
-provided cx the cost of the screen

Hi Iain,

You can order the screen from the link below:

http://www.mylcdtouchscreen.com/tomtom-go-730-730t-touch-screen-digitizer-glass-replacementp265.html

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Hi Iain,

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