I replaced the tub support (the part that mounts to the back of the inner tub) on a Samsung front load washer. The job went off without a hitch,...

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Customer

I replaced the tub support (the part that mounts to the back of the inner tub) on a Samsung front load washer. The job went off without a hitch, until I plugged it in to test it. I pushed the on button and in about 6-7 seconds it chimed and flashed an error code that means temperature sensor problem. I recycled it, by unplugging it and plugging it back in, but it doesn't work. I checked all connections and everything looks fine. I have run out of ideas.

Last updated
Ramy De Jesus
Samsung Expert

Thank you for contacting ExpertHelp LLC. My name is Ramy and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.
You can start the conversation by using the CHAT option below.

Posted
Ramy De Jesus
Samsung Expert

Hi,

Thank you for choosing ExpertHelp LLC. May I know the exact error code shows in the display. I'll be waiting for your response.

Regards,

Ramy De Jesus

Posted
Ramy De Jesus
Samsung Expert

And also can you provide me the exact model of your washing machine. I'll be waiting for your response.

Posted
Ramy De Jesus
Samsung Expert

Bottom access panel
alt text

Posted
Ramy De Jesus
Samsung Expert

Expert notes:

  • Live chat with the customer.
  • Provide steps on how to trace the problem.
  • While performing the steps customer got disconnected.
  • Waiting for customer to get back online.
Posted
Ramy De Jesus
Samsung Expert

Hi,

Have you replace the "Thermistor"? I'll be waiting for your response.

Regards,

Ramy De Jesus

Posted
Customer

I lost Ramy.

Posted
Ramy De Jesus
Samsung Expert

Expert notes:

  • Live chat with the customer.
  • Advise customer to replace the Thermistor.
  • Customer agreed.
  • Issue resolved.
Posted
Ramy De Jesus
Samsung Expert

Hi,

If the information I provided you resolve your issue and to show appreciation for my effort please click on the GREEN ACCEPT ANSWER BUTTON right below my first response on top of the page.

Regards,

Ramy De Jesus

Posted
Ramy De Jesus
Samsung Expert

Hi,

Were you able to read my post?

If I was able to answer or assist you on your question kindly show your appreciation by clicking the GREEN ACCEPT ANSWER BUTTON right below my first response on top of the page.

Regards,

Ramy De Jesus

Posted
Ramy De Jesus
Samsung Expert

If the information I provided you resolve your issue and to show appreciation for my effort please click on the GREEN ACCEPT ANSWER BUTTON right below my first response on top of the page.

Posted
Ramy De Jesus
Samsung Expert

Hi,

If I were able to provide you a helpful and informative answer, I request to show your appreciation for my efforts by clicking the Green Accept Answer button below my first response at the top of this page.

Regards,

Ramy De Jesus

Posted
Ramy De Jesus
Samsung Expert

Hi Rick,

Thank you for your response. If I assist you some how with your concern. Please show you appreciation for my effort by clicking the GREEN ACCEPT BUTTON right below my first response. Thank you.

Regards,

Ramy De jesus

Posted
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