When the menu is displayed and I attempt to choose a function (i.e. sound or picture) using the up/down buttons on my remote, a yellow triangle...

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Answer

Customer

When the menu is displayed and I attempt to choose a function (i.e. sound or picture) using the up/down buttons on my remote, a yellow triangle with the message "not available" appears.

Last updated
Elixir Cada
Samsung Expert

Thank you for contacting ExpertHelp LLC. My name is Elix and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.

You can initiate a chat to me by accessing the chat box at the lower right corner of this page or by sending me a message by clicking the blue reply button on this page.

Posted
Elixir Cada
Samsung Expert

Hi Gillian,

May I know the exact make/model of your television set?

Posted
Customer

Samsung SmartTV series 7

Posted
Customer

Why is this taking so long?

Posted
Elixir Cada
Samsung Expert

Have you tried accessing the menu by using the TV buttons instead of using the remote. This is one way to check if the problem is your remote control.

Posted
Elixir Cada
Samsung Expert

Please initiate a chat to me by accessing the chat box at the lower right corner of this page.

Posted
Customer

The tv remote does not work and neither does the universal remote. There are no buttons on the actual TV.

Posted
Elixir Cada
Samsung Expert

There should be buttons on the tv if incase the remote will not work. Please check the buttons on the side or at the back of the tv.

Posted
Elixir Cada
Samsung Expert

Are you there?

Posted
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