My iPad will not connect with my BT hub.

Hi, Thank you for contacting ExpertHelp LLC. My name is Abe, and I am here to assist you. Please wait while I check your question. I might also ask you to provide additional information if needed so I could provide you with the correct answer.

You can check the email that you have registered on this site for a link to this page every time I post a comment/answer or you can start the conversation by using the CHAT option below.

"Thank you for waiting. As a first step towards resolution, you would need to reset your device so that it will refresh the system files in it. To reset the device please follow the steps below.

1. Reset the device by holding the sleep/wake button at the top right of the device and the home button at the bottom centre of the face at the same time.
2. Hold them both until you see the screen go black. In some cases, you may need to keep holding them even after the red power off slider appears. If it does, just keep holding it.
3. Wait until the white Apple logo appears.
4. When this happens, you can let go - the device is rebooting.

After the device reboots, connect again to your BT Hub and let me know what happens.

Let me know if the steps helped you resolve the issue. If it hasn't, we will continue troubleshooting to isolate the problem and resolve it. You can respond to me by using the blue 'Reply' button from right below this message or start a conversation by using the CHAT option below. Thanks.

Thank you for the information. The error message sometimes is caused by an incorrect password saved on the device. Do you know the correct password to login to the BT hub? Does the ipad ask you for the password when trying to connect? You can respond to me by using the blue 'Reply' button from right below this message or start a conversation by using the CHAT option below. Thanks.

If it doesnt ask for a password, it may have saved the incorrect details and thats why it is saying Unable to connect. You can go to Settings > Select the circle with an i beside BTHub3-XNZW > Select Forget this Network.

After forgetting the Network, Sign in again and re enter the correct password this time. Let me know what happens.

Can you click on the chat option at the bottom of this page? This way we could have a realtime conversation in troubleshooting the problem.

Yes it is. Are there any other devices connected to the BT hub like the computer that you are using right now?

Expert Notes Chat Established

• chat established
  
  
  
  • cx ipad unable to join network
  
  
  • cx using a computer can access wifi
  
  
  • remote accessed
  
  
  • check router settings and wireles key
  
  
  • provided correct details to cx
  
  
  • ipad able to connect this time
  
  
  • Issue resolved
  
  

CASE CLOSED