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Samsung refrigerator is not keeping food cold/frozen.
Thank you for contacting ExpertHelp LLC. My name is Elix and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.
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Hi Tammie,
May I know the exact model of your Samsung refrigerator? Is not producing ice anymore?
CHAT NOTES:
-advised cx that unit is on demo mode
-provided cx on how to get out on demo mode
PROBLEM SOLVED
ANSWER ACCEPTED
CASE CLOSED
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Byron Narciso
Samsung Expert
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