I cannot type the letter c or h into my Gmail or Att.net login box.

Answer

Customer

I cannot type the letter c or h into my Gmail or Att.net login box when using Google Chrome. I do not have this problem with Firefox or Safari. What do I do to fix the problem?

Last updated 7/24/2014

Elixir Cada

Technician

Thank you for contacting ExpertHelp LLC. My name is Elix and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.

You can initiate a chat to me by accessing the chat box at the lower right corner of this page or by sending me a message by clicking the blue reply button on this page.

Last updated 7/22/2014

Elixir Cada

Technician

Hi Laura,

Can you test this issue further by opening a notepad or wordpad and test the keyboard if you can type letter c or h on the notepad.

Let me know the result.

Posted 7/22/2014

Customer

Will reinstalling Google Chrome help me solve my problem? I have restarted the computer to see if that would help to no avail.

Posted 7/22/2014

Elixir Cada

Technician

Please try the initial steps that I advised you to do and get back to me about the result.

Posted 7/22/2014

Customer

I typed the c and h onto the sticky pad with no problem. I can type them into MS Word as well. The main problem is being able to type it into my email logins when using Chrome. I uninstalled Chrome and need to reinstall it.

Posted 7/22/2014

Customer

I am downloading Google Chrome as we speak so I can reinstall it.

Posted 7/22/2014

Elixir Cada

Technician

If that would be the case then there is no problem with the keyboard. Try to unistall and reinstall Google Chrome. Please click the link below to reinstall chrome.

DOWNLOAD GOOGLE CHROME

Let me know if that helps.

Posted 7/22/2014

Elixir Cada

Technician

CHAT NOTES:
-cx having problem with typing C and H key on chrom only
-advised cx that this is a bug from googl chrome
-advised cx to reinstall chrome
PROBLEM FIXED
ANSWER ACCEPTED
CASE CLOSED

Posted 7/22/2014

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