My Galaxy Note has an error message that says "Unfortunately, the process android.process.acore has stopped."

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Customer

My Galaxy Note has an error message that says "Unfortunately, the process android.process.acore has stopped."

Last updated
Elixir Cada
Samsung Expert

Thank you for contacting ExpertHelp LLC. My name is Elix and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.

You can initiate a chat to me by accessing the chat box at the lower right corner of this page or by sending me a message by clicking the blue reply button on this page.

Last updated
Elixir Cada
Samsung Expert

Hi David,

Did you installed any app/software prior to this problem? Please provide me more information on what happened there why you arrived to that error message?

You can initiate a chat to me by accessing the chat box at the lower right corner of this page or by sending me a message by clicking the blue reply button on this page.

Posted
Customer

No, I didn't install any software. The problem occurred while I was on Imgur. I surfed for awhile and when I exited the site the problem began. I did a virus sweep with no results. The odd thing about this is that it seems that the message is the only problem. I can hit the OK and then launch any app and uses it even though the screen is dimmed and the message reappears. I can play game or perform other functions but the screen is very dark.

Posted
Elixir Cada
Samsung Expert

Ok. Please reset your tablet first for our initial troubleshooting.

Press and hold down the power button for 20 secs until the tablt will turn off. Wait for 10 secs then press the power button again to turn it on. Check the issue again after the hard reset.

Let me know the result.

Posted
Customer

No, I didn't install any software. The problem occurred while I was on Imgur. I surfed for awhile and when I exited the site the problem began. I did a virus sweep with no results. The odd thing about this is that it seems that the message is the only problem. I can hit the OK and then launch any app and uses it even though the screen is dimmed and the message reappears. I can play game or perform other functions but the screen is very dark.

Another symptom I didn't mention is that the dark screen is not the only problem but the touch screen inoperative as well. Apps that use only the tilt function such a ladybug work fine, have sound etc. But any app that uses the touch screen is inop as long as the error is on the screen. If I touch the "OK" at the bottom of the screen I will have about a second to touch a target , which will work, and then the screen goes dark again and the message reappears.

Posted
Elixir Cada
Samsung Expert

Please follow the procedure that I provided you and let me know if that works.

Just let me know if it didn't work and we will try something else.

I'll wait for the result.

Posted
Elixir Cada
Samsung Expert

Hi David,

Any update on the procedure that I provided to you? Did it fixed the problem?

If I were able to provide you a helpful and informative answer, I request to show your appreciation for my efforts by clicking the Green Accept Answer button below my first response at the top of this page.

Posted
Customer

Completed the reboot without affecting the problem. Did you get my message about telling you more about the additional symptoms of the problem?

Posted
Elixir Cada
Samsung Expert

Yes I got it David. The procedure that I provided to you should fix minor software problems. Are you still getting the same issues after the reset?

Posted
Customer

same problems

Posted
Elixir Cada
Samsung Expert

Do you have important data/files inside the tablet? we need to perform full factory reset on your tablet to eliminate all possibilities of a software issues.

Let me know if you are ready for that procedure.

Posted
Customer

Nothing terribly important, let's do the reset

Posted
Elixir Cada
Samsung Expert

Are you using galaxy tab 2, 10.1?

Posted
Customer

Galaxy Note 8.0

Posted
Elixir Cada
Samsung Expert

Ok. Please follow the procedure below:

  1. Touch apps
  2. go to settings
  3. got to back up and reset
  4. click factory date reset
  5. click reset device
  6. select erase everything
  7. wait for the tablet to reboot
  8. test the issue after the reset

let me know if this helps.

Posted
Customer

Seems to be doing better, lots of setup to do, I'll let you know but it looks like it may be OK. Any idea why this happened? I wouldn't like to have this be a regular event.

Posted
Elixir Cada
Samsung Expert

The problem might cause of a software corruption that is why you are getting the error message. This might cause by improper software installation on your tablet.

Let me know if you have questions. If the solution worked and I were able to provide you a helpful and informative answer, I request to show your appreciation for my efforts by clicking the Green Accept Answer button below my first response at the top of this page.

Posted
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