I just downloaded KitKat a few days ago. Today it powered off and I can't get it to power o. Had plenty of battery left when powered off on its...

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Customer

I just downloaded KitKat a few days ago. Today it powered off and I can't get it to power o. Had plenty of battery left when powered off on its own. How do I get it to power on?

Last updated
Elixir Cada
Technician

Thank you for contacting ExpertHelp LLC. My name is Elix and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.

You can initiate a chat to me by accessing the chat box at the lower right corner of this page or by sending me a message by clicking the blue reply button on this page.

Last updated
Elixir Cada
Technician

CHAT NOTES:
-cx said that phone is not turning on
-advised cx to to do reset on the phone by holding down the button for 20 secs while plugging in the charger of the phone to the wall
-phone turned on after the procedure
ISSUE RESOLVED
ANSWER ACCEPTED
CASE CLOSED

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