Will work for about 30 seconds and then lock out on any function and continues to do so.

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Customer

Will work for about 30 seconds and then lock out on any function and continues to do so.

Last updated
Ramy De Jesus
Apple Certified Tech

Thank you for contacting ExpertHelp LLC. My name is Ramy and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.
You can start the conversation by using the CHAT option below.

Last updated
Rofel Lantican
Apple Certified Tech

Hi,

Thank you for contacting ExpertHelp LLC. My name is Rofel and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.

You can start the conversation by using the CHAT option below.

Posted
Ramy De Jesus
Apple Certified Tech

Hi,

Thank you for choosing ExpertHelp LLC. May I know the exact model of your iPad? I'll be waiting for your response.

Regards,

Ramy De Jesus

Posted
Ramy De Jesus
Apple Certified Tech

Thank you for accepting my answer. But I wish to ensure we work together to have your issue resolved. Please provide me with the additional information I have requested for. You can respond to me by using the blue 'Reply' button from right below this message.

You can start the conversation by using the CHAT option below.

Posted
Customer

16GB I think.

Posted
Ramy De Jesus
Apple Certified Tech

Hi,

Thank you for your response. What do you mean your lockout? You can't open the applications or you can't access your because of passcode or the iPad is not responding? I'll be waiting for your response.

Regards,

Ramy De Jesus

Posted
Customer

By lockout I mean that after about 30 seconds the unit will cease to function and I must start over again on another function. Eg if I am on weather, it ceases to work and I change to E-mail to unlock.

Posted
Ramy De Jesus
Apple Certified Tech

What is you current iOS version? To check this Tap on settings> General > Then tap on Software update. This will check if you have the latest software. I'll be standing by for your response.

Posted
Customer

Software is up to date

Posted
Ramy De Jesus
Apple Certified Tech

Thank you for your response. Can yo power off the unit. Press and hold the power button till you see the "Slide to power off" then slide it to power off the unit. Then wait for 30 seconds then press and hold the power button until you see the apple logo the release the power button. Once the iPad is up and running try to open application again check if you will encounter same issue. I'll be waiting for your response.

Posted
Customer

I have been able to complete a game of Solitaire and a slot games without interruption. It appears that you have solved my problem. Thank you very much. I will monitor and if necessary contact you again.

Posted
Ramy De Jesus
Apple Certified Tech

Nice to hear that. No worries and happy to help you. Have a great day.

Posted
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