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Cannot reset my Kindle.
Thank you for contacting ExpertHelp LLC. My name is Elix and I am here to Help you. Please wait while i prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.
Hi Jim,
Inorder for you to reset the kindle, you need to press and hold down the power button for 20secs until the screen will go off. Press the power button again to turn it on. That should reset the kindle.
Let me know if this helps.
Hi Jim,
Were you able to read my response?
"Cannot reset my kindle! The screen is asking for "enter password" which I've forgotten. I've tried everything to reset but can't. Jim"
"Kindle Store encountered an unexpected error". I can't get past this point."
Ticket #23720
Hi Jim,
May I know what password does the kindle is asking? Was that you amazon password or screen lock password?
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