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I need someone to take over my laptop and fix my iTunes library.
Thank you for contacting ExpertHelp LLC. My name is Elix and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.
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CHAT/REMOTE NOTES:
-cx said some of the songs are missing or not playing on his playlist
-remotely accessed cx computer
-tried redownloading songs on cloud. no go
-redirected itunes to his HDD drive
-most of the songs came back but not all
-cx will have to check this weekend
ANSWER ACCEPTED
REMOTE SESSION CLOSED
Testimonials
Byron Narciso
Technician
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