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Forgot my passcode and now phone is disabled.
Thank you for contacting ExpertHelp LLC. My name is Elix and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.
You can initiate a chat to me by accessing the chat box at the lower right corner of this page or by sending me a message by clicking the blue reply button on this page.
CHAT/REMOTE NOTES:
-cx iphone is disabled due to passcode problem
-remote access cx computer and restored the iphone
-iphone restored but the problem is cx is uisng the old apple id which is locked to the phone
-cx said that the email is not accessible anymore
-tried answering security questions. no go
advised cx to contact apple support and have his old account reset
-provided cx apple support number
ANSWER ACCEPTED
REMOTE SESSION CLOSED
having issue with security got cut off on phone waiting for call back
You need to call them back and make sure that they will be able to reset your old apple id so that you can unlock the phone.
ok
will do when they cll back should I cll thm again? or just wait
If they said that they are going to call you back then please wait for their call. They will need to investigate the account first before they will reset it.
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