Went into Google & entered Facebook, white screen came up with a circle in middle of the screen which keeps changing colors. Now every time we...

Thank you for contacting ExpertHelp LLC. My name is Ramy and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.
You can start the conversation by using the CHAT option below.

Hi,

Thank you for choosing ExpertHelp LLC.What iPad are you using? And also have you tried to download the facebook app in your iPad? I'll be waiting for your response.

Regards,

Ramy De Jesus

Hi,

Have you read my message? Please reply as soon as possible so we can resolve your issue or

You can start the conversation by using the CHAT option below.

Regards,

Ramy De Jesus

Hi,

Please reply as soon as possible so we can resolve the issue. May I know if you did what I suggest to download the Facebook app to your iPad? I'll be waiting for your response.

Regards,

Ramy De Jesus

Dear Dan,

My name is Ramy De Jesus and I am your Expert at ExpertHelp LLC. I will be working with you to offer you an answer to your iPad question.

Customer Support has already replied to your email (Ticket#23767) providing you with steps on how to connect with me online. If you are unable to follow them, you may simply reply to this email so we can get started at the earliest.

Please provide me with the model details of your iPad and also whether you have
tried to download the Facebook app in your iPad? Knowing these will help me proceed better.

Ref: http://www.experthelp.com/question/871132/went-into-google-entered-facebook-and-white-screen-came-up-with-a

Regards,

Your Expert at ExpertHelp LLC

Ramy De Jesus

Expert notes:

• Live chat with the customer.
• Assist customer on how to use the browser.
• Assist customer on how to logout on the facebook and how to close the browser.
• ANd guide the customer on how to clear the browsing history and how to delete cookies.
• Then advise customer to check on safari if still there.
• Customer check it is no longer there.
• Issue resolved.
• Case closed.