I have bought an iPod second hand and the previous data is on it.

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Customer

I have bought an iPod second hand and the previous data is on it.

Last updated
Rofel Lantican
Apple Certified Tech

Hi,

Thank you for contacting ExpertHelp LLC. My name is Rofel and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.

You can start the conversation by using the CHAT option below.

Posted
Rofel Lantican
Apple Certified Tech

Hi,

Thanks for waiting. May I know if you are trying to restore the iPod to factory state? Can you please provide the exact message that you get?

I'll be waiting for your response.

Posted
Customer

apple id in correct

Posted
Rofel Lantican
Apple Certified Tech

Thanks for your response and sorry for the delay. May I know if you are on the screen where it is asking you for the Apple ID and password of the previous owner to activate the iPod?

I'll be waiting for your response.

Posted
Customer

yes I made a mistake it is an I pad

Posted
Rofel Lantican
Apple Certified Tech

Thanks for your response. Can you please verify if the screen of your iPad is the same as the image below?

alt text

Posted
Customer

I have not tried any thing yet

Posted
Rofel Lantican
Apple Certified Tech

Thanks for your response. Can you please verify if the screen of your iPad is the same as the image above?

Posted
Jenny Muralidharan
Customer Support

"I have bought an I pad it still has the previous owners dada on it I cant delete it with out the previous owners apple password. I have tried to contact him/her with out success.the question is if I put the wrong password in to many times it will delete all data. Will I be able to be the owner ?" Ticket #24156

Posted
Rofel Lantican
Apple Certified Tech

Hi,

Thanks for your response. You can delete the information on the iPad by erasing all the content and settings. However, if the iPad is asking for the Apple ID and the password of the previous owner to activate it you need to contact the seller so they can assist you on activating the iPad. There only way to activate the device is to use the Apple Account information of the previous owner.

May I know if you can still access the Home screen of your iPad where you can see the icons?

I'll be waiting for your response.

Posted
Jenny Muralidharan
Customer Support

"thank you for your email I did not get a reply because each time you may ore may not have replied my internet explorer has shut down ! there must be some kind of virus ore something so I have now decided to live with out being able re set my I pad to factory setup. Maybe you can keep me on your system in case I need further assisted ore a refund. I don't really care if ore ether, the money is not a problem its a shame I had a problem with your response. I think you should check your system for a virus ore something." Ticket #24156

Regards,
Customer Support
ExpertHelp LLC

Posted
Rofel Lantican
Apple Certified Tech

HI,

Thanks for your response and sorry for the delay. If your Internet Explorer is crashing it is not because of a virus. It is either you have a problem with your browser or with your Operating system. I can help you to fix it and help you reset the iPad.

I'll be waiting for your response.

Posted
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