Samsung TV will work for 3-4 hours then start popping/loud static then the sound will go off. The picture remains on. Can shut down for a short...

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Customer

Samsung TV will work for 3-4 hours then start popping/loud static then the sound will go off. The picture remains on. Can shut down for a short time and TV starts up again with normal sound, working well for 3 to 4 hours then same problem.

Last updated
Rofel Lantican
Samsung Expert

Hi,

Thank you for contacting ExpertHelp LLC. My name is Rofel and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.

You can start the conversation by using the CHAT option below.

Last updated
Rofel Lantican
Samsung Expert

Hi,

Thanks for waiting. May I know if this is happening on all inputs of your TV?

I'll be waiting for your response.

Posted
Customer

Yes happening on all imputs

Posted
Rofel Lantican
Samsung Expert

Thanks for the information. If you hear a high-pitched static sound, most likely means that the color wheel are failing and you will need to have the color wheel replaced.

Color Wheel Part Number: BP96-01579A
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Posted
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