Samsung Galaxy has been recharged, but to no avail it still has a black screen.

Hi,

Thank you for contacting ExpertHelp LLC. My name is Rofel and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.

You can start the conversation by using the CHAT option below.

Hi,

Thanks for waiting. May I know the exact model of your Samsung Device?

You can initiate a chat to me by accessing the chat box at the lower right corner of this page or by sending me a message by clicking the blue reply button on this page. I'll be waiting for your response.

Thanks for your response and sorry for the delay. May I know what type of Samsung Device are you referring to on this question? Is it a Galaxy Tab, Samsung S4, S5, etc.?

If this a phone or a tablet, cayou please press and hold the power button for 10-20 seconds and let me know if you were able to turn on the device.

I'll be waiting for your response.

Thanks for your response. Did you try to press and hold the power button for 10-20 seconds?

I'll be waiting for your response.

Thanks for the information. Can you please connect the charger of the tablet and check if you see the battery/changing indicator on the screen?

Please let it charge for 5-10 minutes, then press and hold the power button for 20-30 seconds or longer and check if you will be able to turn it back on.

Please let me know what happen. I'll be here on standby waiting for your response.

Thanks for your response. Can you please try to connect it to your computer using the supplied cable that came with it and check if you will see the charging indicator on the screen?

If the battery is empty that can be the reason why it won't turn on. Please charge the battery until it is halfway full and try to turn it on by pressing and holding the power button.

Thanks for your response. Yes please leave it for 10 minutes then check if you will be able to turn it back on.

Please let me know what happen.

Thanks for your response. May I know if the tablet is still charging?

That's great. May I know if you are referring to the notification sound?

You can download the Manual using this link > Samsung Galaxy Tab® 3 10.1 (Wi-Fi)

Please let me know if this helps.