Recently lost all my playlists because I changed passwords Upgraded to Premium @ the same time & have noticed on my printout on my back...

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Recently lost all my playlists because I changed passwords Upgraded to Premium @ the same time & have noticed on my printout on my back statement that Spotify Premium is deducting $12 from my account Can that be rectified Have recently started a new playlist but haven't been able to get Spotify Premium

Last updated
Elixir Cada
Spotify Tech

Thank you for contacting ExpertHelp LLC. My name is Elix and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.

You can initiate a chat to me by accessing the chat box at the lower right corner of this page or by sending me a message by clicking the blue reply button on this page.

Posted
Elixir Cada
Spotify Tech

Hi Janet,

You can verify the amount that you need to pay with spotify every month by logging in to your account at www.spotify.com. Click overview tab and you will see the amount that you need to pay monthly for your spotify.

You can also recovery your playlists there by clicking the RECOVER PLAYLISTS tab.

Let me know if this helps.

Posted
Elixir Cada
Spotify Tech

Hi Janet,

You can verify the amount that you need to pay with spotify every month by logging in to your account at www.spotify.com. Click overview tab and you will see the amount that you need to pay monthly for your spotify.

You can also recover your playlists there by clicking the RECOVER PLAYLISTS tab.

Let me know if this helps.

Posted
Erica
Customer Support

Hi,

We haven't heard back from you in a while. Please use the blue reply button below to post a new message here notifying me you are ready to continue working. We can offer you the most accurate and helpful solution as soon as possible

Posted
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