Enter your Apple question at the top of this page and click Get An Answer.
Tell us how quickly you want your Apple question answered.
Connect with your Apple Expert via online chat or telephone call.
My iPod is frozen and I can't get it to unfreeze.
Hi, Thank you for contacting ExpertHelp LLC. My name is Abe, and I am here to assist you. Please wait while I check your question. I might also ask you to provide additional information if needed so I could provide you with the correct answer.
You can check the email that you have registered on this site for a link to this page every time I post a comment/answer or you can start the conversation by using the CHAT button/option at the bottom of this page.
Hi, were you able to read my last message? You can respond to me by using the blue 'Reply' button from right below this message or start a conversation by using the CHAT button/option below this page. Thanks.
I did what you said but it doesn't power back on. Do I need to do anything else besides holding the sleep/wake button and the home button. The white Apple logo did not appear.
This did not take care of the problem. Now what??
Please connect the cable directly to the USB port of the computer and not through an extension USB hub for at least 30 minutes. Make sure it is firmly connected to the USB port. After 30 minutes try the steps on my previous message and let me know what happens.
Hi,
We haven't heard back from you in a while. Please use the blue reply button below to post a new message here notifying me you are ready to continue working. We can offer you the most accurate and helpful solution as soon as possible.
Testimonials
Byron Narciso
Apple Expert
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!