I have been able to do so in the past, but the past few weeks it is giving me various messages. Network interference, can't connect, etc. I have...

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Customer

I have been able to do so in the past, but the past few weeks it is giving me various messages. Network interference, can't connect, etc. I have contacted Samsung, Netflix, Optimum, with no success. Can you help?

Last updated 8/27/2014

Rofel Lantican

Samsung Expert

Hi,

Thank you for contacting ExpertHelp LLC. My name is Rofel and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.

You can start the conversation by using the CHAT option below.

Last updated 8/26/2014

Rofel Lantican

Samsung Expert

Phone Support:

Customer can't access Netflix
Advised to reboot the router
Assisted the customer to connect to his network
Issue Resolved
Accepted Answer

Posted 8/26/2014

Jenny Muralidharan

Customer Support

"I need to reopen this request. I am having the same problem that I originally requested help on. So that the fix was temporary. Please phone or email. Thanks.

Martin Feldman" as received via Support Ticket#24662

Posted 9/3/2014

Rofel Lantican

Samsung Expert

Phone Support:

Called the customer
Advised to reboot the router
Assisted the customer to setup the connection between the TV and router
Customer received an error that the TV is connected but no internet
Advised customer to contact the Internet Service provider to run a test on his connection and replace the router
Advised customer to contact us to give us an update

Posted 9/3/2014

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I have been able to do so in the past, but the past few weeks it is giving me various messages. Network interference, can't connect, etc. I have...

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