If I unplug the HDMI cable and re-plug it, everything works fine until I power it off.

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Customer

If I unplug the HDMI cable and re-plug it, everything works fine until I power it off.

Last updated
Elixir Cada
Samsung Expert

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Last updated
Elixir Cada
Samsung Expert

CHAT NOTES:
-cx said that there is no sound on his tv
-the only way to get the sound back is to unplu and replug the HDMI cable
-cx said that comcast already replaced the cable box and still the same
-cx said he used 3 HDM cables. same result
-cx said that he performed factory reset. no go
-advised cx to upgrade the firmware
-provided cx link where to download the firmware
-cx said that firmware is up to date
-advised cx that he needs to bring the tv to a local repair shop
cx agreed
ANSWER ACCEPTED
CASE CLOSED

Posted
Erica
Customer Support

Description: I have a Samsung UN32F5500, purchased August 26, 2013. I have comcast cable tv coming through a dmi cable. For the past few weeks, when I first power on the cable box and TV, I have no sound. If I unplug the dmi cable and replug it, everything works fine until I power it off. But next time I power it on, no sound until I unplug and replug the dmi cable.

I have tried:
swapping the cable to DMI2 - same problem
swapping to a new dmi cable - same problem
I swapped the cable box for a new one - same problem!
Reset the Sound in the TV menu to factory defaults - same problem.

Comcast says since the problem is the same between two cable boxes the problem is likely in the tv!

Is this a tv problem?

Posted
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