Forgot the passcode to unlock the screen on my iPod Touch.

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Customer

Forgot the passcode to unlock the screen on my iPod Touch.

Last updated
Rofel Lantican
Technician

Hi,

Thank you for contacting ExpertHelp LLC. My name is Rofel and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.

You can start the conversation by using the CHAT option below.

Last updated
Rofel Lantican
Technician

Phone Support:

  • Called the customer
  • Advised the customer that we need to restore the iPod to factory state
  • Provided the steps on how to restore the iPod
  • Offered callback after 30 minutes
  • Customer Agreed
Posted
Rofel Lantican
Technician

Phone Support:

  • Called the customer
  • Customer was able to restore the iPod
  • Assisted the customer to setup her iPod
  • Issue Resolved
  • Answer Accepted
Posted
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