How do I download pictures from my Galaxy S4 to my computer? Once pictures are downloaded, how do I remove them in order to get all the space back...

Hello and welcome to ExpertHelp LLC. My name is Rofel and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message."

Thanks for waiting and sorry for the delay. May I know if you have Samsung Kies installed on your computer? This is the software that we can use to transfer the photos and delete them on your phone.

I believe I can help you with this issue. I can either walk you through the steps or we offer remote support option at no additional charge. I believe I can help you much more quickly with our remote support option. If you want to move forward with remote support, I will need a temporary login in order to fix your issue. You can delete this login after we are through."

If you do not wish to opt for remote access, do not worry, let me know so; I can provide you with a step-by-step guide on how to resolve the issue once we identify the exact problem causing this.

Will you allow me to remotely access your computer to help you fix your issue?

You can download Samsung Kies using the link below.

Samsung Kies Download

Open Samsung Kies and connect your Galaxy S4 using the supplied cable that came with it.

• On the left side of Samsung Kies click Photos under your device
• Check the photos that you want to transfer to your computer

• Then click Save to PC

• Select the folder where you want to transfer the photos

• To delete the phots after transferring to PC please click on Delete button

Here's how you can transfer the videos from your Samsung S4 to your computer.

• Click your device on the left side of the screen.
• Click on Import/Export

• Select Export to PC
• Select the folder where you want to save the videos

Phone Support:

• Called the customer
• Customer wont allow the remote support
• Provided the link of the Samsung Kies Application
• Provided the steps on how to transfer photos & videos and the steps on how to delete them
• Answer Accepted