I have been trying to download draw something for about 3weeks. It keeps saying downloading data please wait and that is all it does. Can't play...

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Customer

I have been trying to download draw something for about 3weeks. It keeps saying downloading data please wait and that is all it does. Can't play game, please help.

Last updated
Rofel Lantican
Apple Certified Tech

Hello and welcome to ExpertHelp LLC. My name is Rofel and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message."

Last updated
Rofel Lantican
Apple Certified Tech

Hi,

Thanks for waiting. Please follow the steps below.

Go to Settings > General > Reset > Reset All Settings > Reset

The iPad will reboot and once you are on the home screen please try to download Draw Something on the App Store.

Please let me know if this helps.

Posted
Rofel Lantican
Apple Certified Tech
  • Emailed the customer the steps on how to fix the issue.
  • Customer respond that the issue is fixed.

alt text

Posted
Erica
Customer Support

Ticket #24676

"I talk to you Sep 2 ,2014 about draw something not working well it work till this morning and it's doing the same thing and now I can't get back in it...I can not afford to pay 25.00 dollar every other day to get help from you but if you can tell me why it keeps doing this please and Thank you."

Posted
Erica
Customer Support

Ticket #24676
"It is still not working"

Posted
Rofel Lantican
Apple Certified Tech

Phone support:

  • Called the customer
  • Advised customer to delete and reinstall the applicaion
  • Customer getting a error hey there! there's a problem with some game data and we need to reload'
  • Advised customer the cause of the issue
  • Advised to try to open the application later
Posted
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