I have an X5470 and suddenly requests to print get an alert saying there is no communication. I've checked everything, uninstalled &...

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Customer

I have an X5470 and suddenly requests to print get an alert saying there is no communication. I've checked everything, uninstalled & reinstalled but to no effect. I have win 7/32

Last updated
Elixir Cada
Lexmark Tech

Hello and welcome to ExpertHelp LLC. My name is Elix and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Posted
Customer

ok, I'll wait

Posted
Elixir Cada
Lexmark Tech

Hi Bill,

I am trying to call you but looks like the number that you provided is incorrect.
Have you checked the physical connections of the printer going to the computer. Are you using USB connection?

Posted
Elixir Cada
Lexmark Tech

CHAT SUPPORT ONGOING

Posted
Customer

Elixir, afraid I lost the URL when I changed to Administrator

Posted
Elixir Cada
Lexmark Tech
  1. Please click this link http://connect.teamviewer.com/v9
  2. Download and install the teamviewer program. Once the teamviewer is installed to your computer, you will see a blue box that contains Your ID and password.
  3. Provide me the ID and the password that you will see on the box which consists of numbers or letters so that I can connect to your computer.
Posted
Customer

New PW is 9671

Posted
Elixir Cada
Lexmark Tech

please do not disconnect me on the teamviewer

Posted
Elixir Cada
Lexmark Tech

PHONE/REMOTE SUPPORT:
-accessed cx computer
-advised cx to reset the printer. no go
-advised cx to change usb port. no go
-advised to reinstall original disk that came with the printer
-cx needs to go and he left me working on his computer
-can access the computer anymore since there is something there on cx computer to click for me to proceed
-cx left the house already

Hi Bill,

I wasnt able to install the disk since its asking for your permission to proceed. Please have the original disk installed first and see if that will fix the problem.

Send me a message if reinstalling the original disk will not work.

Posted
Elixir Cada
Lexmark Tech

Hi Bill,

Please send mea message when you are available.

We will be waiting for your reply.

Posted

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