samsung phone is locked
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samsung phone is locked
Hello and welcome to ExpertHelp LLC. My name is Elix and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.
To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.
CHAT NOTES:
-phone is not accepting the password
-tried resetting the phone but phone is going to ODIN mode
-advised cx that phone is rooted, meaning thats not the original software anymore.
-tried to proceed with the restore but phone is not doing anything
-advised cx to go to the store where she pruchased it and ask for repalcement and have the tech reformat the phone.
-cx asking for refund
-advised cx to wait for response from our billing dept.
Hello and welcome to ExpertHelp LLC. My name is Rofel and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.
To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.
Phone Support:
Byron Narciso
Samsung Expert
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