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Hello and welcome to ExpertHelp LLC. My name is Elix and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.
To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.
CHAT NOTES:
-cx forgot the screen lock passcode
-informed cx the procedure needs to be done to fix the problem
-cx will try to remember the passcode first and will do the procedure if everything has been exhausted
ANSWER ACCEPTED
END OF CHAT
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Byron Narciso
Samsung Expert
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