I forgot mypassword

Hello and welcome to ExpertHelp LLC. My name is Rofel and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Phone Support:

• Called the customer
• Customer dont know the password of his iCloud account
• Customer dont have access on the email address that is associated with the Apple account because someone created for him
• Customer will bring the phone to the person who created the account
• Schedule a callback

Phone Support:

• Called Daniel
• Provided the steps on how to reset the password
• Advised customer to contact us if they have questions or concerns