Have old Sky email address which is locked for security reasons. I cannot progress to other parts of iPad system, am locked out. Need to delete...

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Customer

Have old Sky email address which is locked for security reasons. I cannot progress to other parts of iPad system, am locked out. Need to delete old address.

Last updated
Ramy De Jesus
Apple Certified Tech

Hello and welcome to ExpertHelp LLC. My name is Ramy and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Last updated
Ramy De Jesus
Apple Certified Tech

Hi,

Thank you for choosing ExpertHelp LLC. May I know the exact sky email address. We will try to reset the password of your Sky email address. I'll be waiting for your response.

Regards,

Ramy De Jesus

Posted
Customer

The original address was k**1@sky.com

Last updated
Customer

There is some additional which is pertinent that account is closed ,a password would not be any use access is denied.ken

Posted
Ramy De Jesus
Apple Certified Tech

Can you provide me your last name and The first street you lived in as security question.

Posted
Customer

Correction. Last name price ,first street Irvington crescent

Posted
Ramy De Jesus
Apple Certified Tech

Hi,

You can go to this link to reset your sky password RESET SKY PASSWORD. Tell me if this helps. I'll be waiting for your response.

Regards,

Ramy De Jesus

Posted
Ramy De Jesus
Apple Certified Tech

Hi,

If the link won't work go to this link Reset Password. Click on the forgotten password then once you click on the forgotten password then just follow the steps provided there. I'll be waiting for your response.

Regards,

Ramy De Jesus

Posted
Customer

I As I have already provide bank details for this exercise why do you require them again? Next message does not work result is page not found .this account(sky) is closed fail to see how password will work surel y what is required is to delete this account not to attempt access to a closed account ?

Posted
Ramy De Jesus
Apple Certified Tech

I just want to know if you update your iPad to ios 8?

Posted
Customer

Am novice at 86 years old but think so but not sure ken

Posted
Ramy De Jesus
Apple Certified Tech

Hi,

Lets try to reset your iPad. Please follow the steps provided below.

  1. Disconnect all cables from your device.
  2. Turn off your device.
  3. Press and hold the Home button. While holding the Home button, connect your device to iTunes. If your device doesn't turn on automatically, turn it on.
  4. Continue holding the Home button until you see the Connect to iTunes screen.
  5. iTunes will alert you that it has detected a device in recovery mode.
  6. Click OK, then restore the device.

Tell me if this helps.

Posted
Ramy De Jesus
Apple Certified Tech

Hi,

We need a computer to perform this steps. Once you have your computer we can perform the steps.

Regards,

Ramy De Jesus

Posted
Customer

Are we still connected please advise ken

Posted
Customer

Please answer my question Ken

Posted
Ramy De Jesus
Apple Certified Tech

Hi,

Just post a message here so I will be notify when we can start the reset of your iPad.

Regards,

Ramy De Jesus

Posted
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