I have two facebook accounts. I want to change my primary contact (work email address) and put my home email address in its place. How do I do this? Almost all of my Facebook "friends" are connected to my work place account.
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I have two facebook accounts. I want to change my primary contact (work email address) and put my home email address in its place. How do I do this? Almost all of my Facebook "friends" are connected to my work place account.
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PHONE / REMOTE NOTES:
-cx want to change the login email address of her FB account instead of work email
-perform remote support
-deactivated facebook account using the home email
-advised cx to wait for 24-48 hours for FB system to refresh so that she can use the email to change her FB login
cx understood
answer accepted
case closed
"I have 2 facebook accounts. You took $ from my Visa and the problem is NOT solved. Fix it." Ticket #27593
Hi Genevieve,
Please provide me your contact number so that I can call you back and have this problem sorted out.
PHONE NOTES:
-tried calling cx number but got voice mail
-left voice mail advising cx to call us back once she's ready.
"The issue with the two Facebook accounts are NOT solved, still. I am home now. I don't know if you are there now. This issue must be resolved. Thank you." Ticket #27842
Phone notes:
-called customer but all I am getting is voice mail
-left voice mail to the customer telling her to get back to us when she's ready
Phone notes:
-tried calling the customer again and still getting voice mail.
"I missed a call from Elix (message left yesterday Sunday Oct 16). Tried to call back (1866 number) but only got recording (press 1, press 2). I will away from home again (conference) till very late Wednesday night then at the office... The best time for me in from of my home computer is on the weekends. Hopefully we'll get this problem fixed... ." Ticket #27593
Hi Genevieve,
I'm going to schedule you for a callback this coming Saturday 10-11am EST.
PHONE NOTES:
-remote accessed cx computer and deleted the FB account that she don't want to use to free up the email that she needs to use to replace her other FB account.
-FB said that we need to wait 14 days for the complete deletion of the account
-scheduled callback by Nov 15 Saturday 1PM EST
Hi Genevieve,
I am so sorry if I wasn't able to get back to you last Nov 15.
I believe the FB account that we deleted is not on the FB server anymore. Therefore, you can use now that email address and edit the old FB account.
Let me know if you need further assistance.
Ticket #27593
"The problem still exists. I still have 2 Face book accounts.
Spoke with Elixir on Nov 1. Had to wait 2 weeks. Was away last weekend.
I'm at my home computer on weekends only.
Still need help to set up only one Facebook account.
Geneviève"
PHONE NOTES:
-called customer got no answer
-left a voice message
Ticket #27593
Hi the problem still exists. I still have 2 face book accounts and transfer the information from one to the other.
If Elixir can contact me today... I am home all afternoon. Same number that is on file.
Thank you.
Geneviève
Hi Genevieve,
I called your number today and got to answer from you. Please let us know when you are ready for the troubleshooting.
Per Ticket #27593 12/4/14
"I've just gotten home from another conference. I'm exhausted. Can Elixir contact me on Saturday MORNING ? It would be very much appreciated. Thank you Geneviève"
Hi Genevieve,
I will schedule a callback this Saturday morning. Please expect for my call.
The problem is now resolved. Thank you Elixir.
Gen
PHONE NOTES:
-called customer to continue in solving the issue
-replaced the login email address to the one that she wants.
-problem solved
-accept button is not showing anymore
advised cx that I will coordinate this to my manager
cx agreed.
Byron Narciso
Facebook Expert
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