Yesterday I went through the process of verifying my iTunes ID and password to set up my Apple TV. Once I used them to get it to work as I was...

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Yesterday I went through the process of verifying my iTunes ID and password to set up my Apple TV. Once I used them to get it to work as I was watching a movie and it stopped and said I was not connected and that either my ID or password wasn't correct. This morning I the message was the same. But with my remote I was able to access the menu and get my movie to resume. What is going on?

Last updated 10/19/2014

Jenny Muralidharan

Customer Support

Dear Susan,

Thank you for contacting us back for continued assistance. Your assigned Expert, Rofel Lantican has been notified. He will contact you shortly, as soon as he is back online for the day. Thank you for your patience.

Regards,
Customer Support
ExpertHelp LLC

Posted 10/19/2014

Elixir Cada

Technician

Hello and welcome to ExpertHelp LLC. My name is Elix and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

You can start the chat conversation by accessing the chat box below or by clicking the blue reply button on this page to send a message to me.

Posted 10/19/2014

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Yesterday I went through the process of verifying my iTunes ID and password to set up my Apple TV. Once I used them to get it to work as I was...

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