When I go on facebook my tablet always goes back to the home page. If I try to look at comments it goes back to the home page. I have rebooted but it still does the same thing.
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When I go on facebook my tablet always goes back to the home page. If I try to look at comments it goes back to the home page. I have rebooted but it still does the same thing.
Hello and welcome to ExpertHelp LLC. My name is Rofel and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.
To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.
Hi
Thanks for waiting. May I know what is the exact model of your tablet?
I'll be waiting for your response.
The model is GT-P5210GNYXAR
Thanks for your response. May I know how do you access your Facebook account on your tablet? Are you using the Facebook app or your browser?
Facebook app.
Thanks for your response. Please follow the steps below.
It still goes back to the home page.
Do I need to uninstall facebook?
Thanks for your response. Can you please verify what do you meant by the home page? Is it the screen where you see the icons of the application?
Can you please uninstall the Facebook application and reinstall it?
Please let me know what happen.
When I go on the home page, it shows my other apps. Re installing facebook did not help.
Thanks for your response. May I know if you have important files on your tablet because we will perform a reset to factory state to determine if this is a Facebook issue or a tablet issue?
Hi,
Were you able to read my previous post/comment?
Thanks
I did reboot my tablet and it still goes back to the home page. I think it is facebook and not my tablet. I can go on facebook.com. and have no problems.
Thanks for your response. Yes it seems that the issue is with the Facebook App. I would recommend that for the meantime you use your browser to access Facebook until they release the new update that will fix the issue.
If you have questions please let me know.
Thanks Rofel for all your help. I hope the problem will be fixed by facebook.
Byron Narciso
Facebook Expert
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