When I go on facebook my tablet always goes back to the home page. If I try to look at comments it goes back to the home page. I have rebooted but...

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Customer

When I go on facebook my tablet always goes back to the home page. If I try to look at comments it goes back to the home page. I have rebooted but it still does the same thing.

Last updated
Rofel Lantican
Facebook Expert

Hello and welcome to ExpertHelp LLC. My name is Rofel and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Last updated
Rofel Lantican
Facebook Expert

Hi

Thanks for waiting. May I know what is the exact model of your tablet?

I'll be waiting for your response.

Posted
Customer

The model is GT-P5210GNYXAR

Posted
Rofel Lantican
Facebook Expert

Thanks for your response. May I know how do you access your Facebook account on your tablet? Are you using the Facebook app or your browser?

Posted
Customer

Facebook app.

Posted
Rofel Lantican
Facebook Expert

Thanks for your response. Please follow the steps below.

  • From the home screen, tap the Menu key.
  • Tap Settings.
  • Scroll to and tap Application manager.
  • Swipe left to the All tab.
  • Look for the Facebook application.
  • Tap Clear cache, Clear Data & Force Close
  • Reopen Facebook and let me know if the issue is fixed
Posted
Customer

It still goes back to the home page.

Posted
Customer

Do I need to uninstall facebook?

Posted
Rofel Lantican
Facebook Expert

Thanks for your response. Can you please verify what do you meant by the home page? Is it the screen where you see the icons of the application?

Can you please uninstall the Facebook application and reinstall it?

Please let me know what happen.

Posted
Customer

When I go on the home page, it shows my other apps. Re installing facebook did not help.

Posted
Rofel Lantican
Facebook Expert

Thanks for your response. May I know if you have important files on your tablet because we will perform a reset to factory state to determine if this is a Facebook issue or a tablet issue?

Posted
Rofel Lantican
Facebook Expert

Hi,

Were you able to read my previous post/comment?

Thanks

Posted
Customer

I did reboot my tablet and it still goes back to the home page. I think it is facebook and not my tablet. I can go on facebook.com. and have no problems.

Posted
Rofel Lantican
Facebook Expert

Thanks for your response. Yes it seems that the issue is with the Facebook App. I would recommend that for the meantime you use your browser to access Facebook until they release the new update that will fix the issue.

If you have questions please let me know.

Posted
Customer

Thanks Rofel for all your help. I hope the problem will be fixed by facebook.

Posted

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