microsoft exchange will not connect to the server on the 4s iphone
when i setup the exchange account on the 4s iphone the message cannot connect to the server comes up, this works perfectly on my ipad which is the same level of software and worked fine on my 3gs iphone with the same version of operating system
Last updated 2 years ago by Guest
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Thank you for you question.
I have seen the "Cannot Get Mail - The conneciton to the server failed" error on my iPhone when syncing e-mail with an Exchange server.
After many troubleshooting steps I found the problem was the size of the inbox (9K messages). After archiving older messages into folders the iPhone could again sync.
Check the size of your inbox and try moving mail out of your inbox.
Thank you for your question. I'll do my best to help out.
Can you please try removing the account and add it back again? Can you still connect to the internet? Kindly Reset the network settings aswell. We can do so by following these steps:
- Go to Settings
- Go to General
- Scroll down to Reset
- Then tap on Reset Network Settings
If you have any follow-up questions, please post your comments below this answer.