Our promise is simple — we are confident you will be completely satisfied with your answer, that if you aren't, we'll make it right or offer you a refund!

Our Simple Promise

We strive to provide the best Expert help in the galaxy (possibly even the universe). We will stop at nothing to make certain that you are pleased with the support you received, and that you got a satisfactory answer to your question.

If for any reason you are unhappy with your answer, we highly recommend giving your Expert an opportunity to make it right. Ask your Expert follow-up questions and provide feedback to your Expert. Customers who take advantage of the opportunity to have a conversation directly with their Expert usually are satisfied with their answer.

Requesting A Refund

Alas, if you are still dissatisfied with our service, you may request a full refund within 30 days by clicking on the Request Refund link on your question page (you must be logged in to see and use this link). The Request Refund link is the fastest way to receive your refund. However, if you prefer, you may also email us at [email protected] or call us toll-free at (866) 288-6742 and ask for a refund. Refunds are usually processed within 48 hours of making the request and are subject to our site’s full terms and conditions.