I was trying to log in with my mail address claire120746@gmail.com but it would said something was wrong with my mail address. I could not see what...

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Customer

I was trying to log in with my mail address c**6@gmail.com but it would said something was wrong with my mail address. I could not see what was wrong and in error pressed on new account. Page opened as a new account all friends and photos etc. gone and I was unable to get my original account back. I tried different ways to get into my proper account, even changed my mail address to c**s@mail.com but still no success. I deactivated the "new" account and logged in again but only my "new" account with nothing in it opened.
I need my original account as at 02.03.2015 to be reinstated and the other account to be destroyed so it will not again interfere with my Facebook. Can you help please

Last updated
Elixir Cada
Technician

Hello and welcome to ExpertHelp LLC. My name is Elix and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

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Last updated
Elixir Cada
Technician

PHONE/REMOTE NOTES:
helped cx retrieve her old FB account and reset the password
cx was able to access the FB account now
problem solved
answer accepted
case closed

Posted
Customer

Hello Elixir

Tried to log in on my wife's IPad and the original problem she had before this all started which was password not accepted and message "It looks like you entered a slight misspelling of your email address. We've corrected it for you, but please re-enter your password for added security." The spelling was not incorrect and re-entering the password again brought back to the same message. Help!

Posted
Elixir Cada
Technician

PHONE NOTES:
called cx and helped her setup FB on the ipad
setup was successful
problem solved
end of call

Posted

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