I have a client using a court room recording software which allows them to save their recordings as an html file with play buttons. They upload...

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phone notes:

• called cx
• cx pdf files have embedded audio on them
• the audio is not playing had unknown error
• Advised cx that the audio from the pdf file is stored on their server
• Advised cx to call web hosting company to see if they are having issues
• cx asked me to call back at 1:00pm EST

phone notes:

• called cx
• the pdf files with embedded audio will play using internet explorer
• verified this myself
• the software company that created these pdf files with embedded audio did not include plugins for Chrome, Firefox, or Safari
• cx is using a Mac using Firefox and Safari
• cx stated she called the software company to let them know of this issue
• cx stated she will reply with a message when she here's back from them
• Status-Open

phone notes:

• called cx
• cx stated she sent email to support to confirm problem solved

phone notes:

• called cx
• called to ask if she could resend a email to s**[email protected] to confirm problem resolved