I have a client using a court room recording software which allows them to save their recordings as an html file with play buttons. They upload...

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Customer

The page to check the audio link is here:
http://192.185.91.195/~sewalls/meetings-agendas/2015-2/

Click on
05-26-2015 audio & decisions

Posted
Customer

I have a client using a court room recording software which allows them to save their recordings as an html file with play buttons. They upload this html file, along with an mp4 and a wmv file into the wordpress media library. Then they have a link on another page that links to the html page. That html page is supposed to detect if the user is on a mac or pc, and play the appropriate file for the play buttons. This is not working. Is this something that is tricky to do in wordpress? Maybe it is not knowing where to find the audio files? Do external html files get compromised when uploaded into the wp media library? I've googled but cant seem to find a solution. Thank you!!

Here's what I have tried so far:
Opening the page in different browsers on Mac - keep getting an error either "Media source not supported" or "No Source". My client has also tried on a PC and gets the "Not SUpported" error

Here's my brand/make/model:

Last updated
Charles Totherow
WordPress Expert

Hello and welcome to ExpertHelp.com! My name is Charles and I will do my best to help you. Please sit tight while I prepare my next response.

Last updated
Charles Totherow
WordPress Expert

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Wordpress nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I might need to request additional information from you to better understand how to help you. Please read my replies and respond to them as soon as you can so we can have this solved in no time. Hang tight while I prepare my next message.

Posted
Customer

great - thanks!

Posted
Charles Totherow
WordPress Expert

phone notes:

  • called cx
  • cx pdf files have embedded audio on them
  • the audio is not playing had unknown error
  • Advised cx that the audio from the pdf file is stored on their server
  • Advised cx to call web hosting company to see if they are having issues
  • cx asked me to call back at 1:00pm EST
Posted
Charles Totherow
WordPress Expert

phone notes:

  • called cx
  • the pdf files with embedded audio will play using internet explorer
  • verified this myself
  • the software company that created these pdf files with embedded audio did not include plugins for Chrome, Firefox, or Safari
  • cx is using a Mac using Firefox and Safari
  • cx stated she called the software company to let them know of this issue
  • cx stated she will reply with a message when she here's back from them
  • Status-Open
Posted
Charles Totherow
WordPress Expert

phone notes:

  • called cx
  • cx stated she sent email to support to confirm problem solved
Posted
Charles Totherow
WordPress Expert

phone notes:

  • called cx
  • called to ask if she could resend a email to s**t@experthelp.com to confirm problem resolved
Posted

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