I cannot get into my facebook account I have not had to login or use my password for many years I just go to www.facebook.com and my account...

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Customer

I cannot get into my facebook account I have not had to login or use my password for many years I just go to www.facebook.com and my account automatically comes up. I have moved, got married so I no longer use d**9@cox. net as my email address my email address is t**3@cox.net My phone number was ***-***-**** which I have not used since 2013 my new phone number is ***-***-**** When I went to log onto www.facebook.com this afternoon I could not automatically get my facebook account to just pop up on the screen as it has for several years. Can you help to resolve this situation Thank you Diana Thomas

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Charles Totherow
Facebook Expert

Dear Diana, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution. 
Issue identified: Customer could not log into Facebook account do to lost password
Solution Implemented:  Called customer and walked her through the steps tp reset password.  Customer now able to log into Facebook account. Problem solved
If issue resurfaces:  In next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

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