D40 camera won't function even with battery charged and camera turned on. It will focus.

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Customer

D40 camera won't function even with battery charged and camera turned on. It will focus.

Last updated
Ferdinand Aquino
Nikon Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Last updated
Ferdinand Aquino
Nikon Tech

Hi Lester,

Thank you for choosing Experthelp

Im happy to assist you here,

Please let me know if you are ready by sending a response above.

 

Posted
Customer

not working

Posted
Ferdinand Aquino
Nikon Tech

Hi Lester,

Does the LCD even turn on? I mean do you get images on the LCD?

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Customer

I do

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Ferdinand Aquino
Nikon Tech

So Technically the Camera has power,

When you say it is not working, You mean it is not taking photos or it is not shooting when you press the shoot button?

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Customer

Yes, it is not shooting when I push the shoot button.  Pushing that button part way is supposed to cause it to focus, ans it does focus.  I have pushed the reset that is next to the connector.  Because the reset is in a hole, I used a pin to press the reset.  All the reset did was destroy the clock setting.  I have rest the clock.

Posted
Ferdinand Aquino
Nikon Tech

Can you try this, Press the menu button and it will go to setting setting, and navigate to the Pencil Icon to the left, Like in this picture

Let me know once you are there.

 

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Customer

At pencil

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Ferdinand Aquino
Nikon Tech

Can you try selecting Reset and Saying Yes to it once it ask for confirmation.

After That can you try adjusting your Shooting Dial to Auto.

 

Now Try shooting and Let me know what happen.

 

 

Posted
Ferdinand Aquino
Nikon Tech

Any Update?

Posted
Customer

Still won't shoot.

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Ferdinand Aquino
Nikon Tech

I See,

Can you try this then,

Look for the info button and the Zoom+ button

Press and hold both buttons at the same time and keep it held down for 5 sec.

The LCD screen should flash off briefly.

After 5sec Try shooting again. and Let me know

Posted
Customer

Still won't shoot.

Posted
Ferdinand Aquino
Nikon Tech

Does your Lens have a Focus switch? like this?

Can you try selecting it into Manual focus or Auto See what setting will make the camera shoot?

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Ferdinand Aquino
Nikon Tech

Any update Lester?

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Customer

It will shoot only with manual focus.  I have tried both multiple times.

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Ferdinand Aquino
Nikon Tech

Is this a new Lens?

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Customer

It is the original lense that came with the camera several years ago.

Posted
Ferdinand Aquino
Nikon Tech

Try to Remove and Reattach the Lens and make sure it is seated properly.

And make sure you are shooting in a proper light condition.

The problem I'm seeing is your auto focus. when you are in auto focus, when the camera detect or mistakenly detect that it is not focused, It will not shoot.

Try the steps above and let me know.

 

 

Posted
Customer

The lens doesn't seem to come off.  There is no gap which I presume is evidence that it is seated properly.  Until yesterday, it functioned in automatic focus.

Do I need to reset the menu back to where it was?

Posted
Ferdinand Aquino
Nikon Tech

When you pressed the Reset pin button, It already did alreset option to factory settings.

I would suggest try removing the Lens and reconnecting it.

Posted
Customer

Thank you

Posted
Ferdinand Aquino
Nikon Tech

Were you able to remove it?

Posted
Ferdinand Aquino
Nikon Tech

Hi Lester,

Again please try removing or Reconnecting the Lens and Try.

If that will not work, I would suggest trying another Lens And try the Auto focus.

If both a known working lens will not work as well. I would suggest to have the Camera Check / Cleaned.

The issue is the camera either not locking the focus or mistakenly recieving a non focus and refuses to shoot.

This also the reason why the camera shoots in Manual. Since Manual settings will let the camera shoot even out of focus.

 

Posted
Ferdinand Aquino
Nikon Tech

Hi Lester,

Any update on the camera problem we are working on?

Did the solution worked out?

I'll be waiting for your response

Thanks

Ferdinand

Posted
Customer

You have solved it.  Thank you.

Posted
Ferdinand Aquino
Nikon Tech

Hi Lester,

I'm so happy that we had it figured out.

I would REally appreciate if you can click the Green Accept Answer Below. And follow the next prompt to Mark This Question Solved.

Thank you for your kind Reply.

Ferdinand

Posted
Ferdinand Aquino
Nikon Tech

Hi Lester,

I'm so happy that we had it figured out.

I would REally appreciate if you can click the Green Accept Answer Below. And follow the next prompt to Mark This Question Solved.

Thank you for your kind Reply.

Ferdinand

Posted
Customer

I already told you that the problem is solved.  You won't take "no" for an answer, as for upgrading.

Posted
Ferdinand Aquino
Nikon Tech

Dear Lester, It was a pleasure helping you with your Nikon issue today. Here is a summary of the resolution.
Issue identified : Camera will not shoot
Solution Implemented : Verified that the proble only appear in AF mode,

Reset Settings / Reconnect Lens

Issue Resolved


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
Customer

How many "No Thanks" responses does it take to get you to heed the "No Thanks?"

Posted

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