I have a mac book pro and I want help updating my operating system which I can't do by myself.

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Customer

I have a mac book pro and I want help updating my operating system which I can't do by myself.

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

I'm ready now.  My time zone is Pacific.

Posted
Ferdinand Aquino
Technician

What is your current Operating System version?

Posted
Customer

I don't know the name but it's the one before yosemite and el capitan and it no longer supports the browser I like.

Posted
Ferdinand Aquino
Technician

Please open the App Store app on your Mac, then Click 'Updates' in the toolbar, do you see any available updates listed?

Can I also have a phone number I can call you in case we get disconnected from this chat?

Posted
Customer

It says no updates available.

Posted
Ferdinand Aquino
Technician

Ok.  From the Apple Menu (Apple logo), click on About this Mac, your installed OS version should show, let me know what it will show you. You should also see there Software Update or Upgrades to see if there are any other updates available.

Can I also have a phone number I can call you in case we get disconnected from this chat?

Posted
Customer

Current OS is OS X 10.6.8. Software Updates says "No new software". My phone is ***-***-**** . Please give me your phone number as well unless you'd prefer not to.

Posted
Ferdinand Aquino
Technician

 

Hi Dan Can you share when was your device purchased?

Posted
Customer

I don't know exactly but it was about 5 to 5.5 years ago.

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Ferdinand Aquino
Technician

Im calling you now

Posted
Ferdinand Aquino
Technician

Dear Dan, It was a pleasure helping you with your Apple / Tech issue today. Here is a summary of the resolution.
Issue identified : Assistance with apple OSX update
Solution Implemented : 

  • Explained To customer about the update
  • Showed customer how to upgrade OSX.
  • Customer agreed
  • Answer Accepted


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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