I have a mac book pro and I want help updating my operating system which I can't do by myself.
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I have a mac book pro and I want help updating my operating system which I can't do by myself.
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
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I'm ready now. My time zone is Pacific.
What is your current Operating System version?
I don't know the name but it's the one before yosemite and el capitan and it no longer supports the browser I like.
Please open the App Store app on your Mac, then Click 'Updates' in the toolbar, do you see any available updates listed?
Can I also have a phone number I can call you in case we get disconnected from this chat?
It says no updates available.
Ok. From the Apple Menu (Apple logo), click on About this Mac, your installed OS version should show, let me know what it will show you. You should also see there Software Update or Upgrades to see if there are any other updates available.
Can I also have a phone number I can call you in case we get disconnected from this chat?
Current OS is OS X 10.6.8. Software Updates says "No new software". My phone is ***-***-**** . Please give me your phone number as well unless you'd prefer not to.
Hi Dan Can you share when was your device purchased?
I don't know exactly but it was about 5 to 5.5 years ago.
Im calling you now
Dear Dan, It was a pleasure helping you with your Apple / Tech issue today. Here is a summary of the resolution.
Issue identified : Assistance with apple OSX update
Solution Implemented :
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Byron Narciso
Technician
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