I have a Coolpix P520. When starting it up for the first time in a couple months, the camera asked me to reset the date, so I did. I later noted...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your Nikon question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your Nikon question answered.

Get An Answer

3. Get An Answer

Connect with your Nikon tech via online chat or telephone call.

Get An Answer 

Answer

Customer

I have a Coolpix P520. When starting it up for the first time in a couple months, the camera asked me to reset the date, so I did. I later noted that doing this had also reset the photo numbers (the #s that show up when I download pics onto my computer: DSCN0001, DSCN0002, etc.) to DSCN0001). So...I just now reached some of the photos I'd saved from the first time around, and it appears that the NEW photos are replacing the old photos with the same numbers (the the old ones are going away...). Hopefully I'm explaining this matter correctly. Have you any suggestions for keeping the older photos from disappearing? Thank you, Dave McBee

Last updated
Ferdinand Aquino
Nikon Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Nikon nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Nikon Tech

Hi Dave,


Thank you for choosing Experthelp

Im happy to assist you here,

Are you there?

Please let me know if your are ready by typing any message on the box above and clicking on the blue Send Response.

Posted
Customer

...few months, the camera asked me to RESET DATE. So I did, but when I resumed taking pictures I figured out that by doing so I had also reset the DSCN numbers attached to the pictures. So...when the numbers reached previous numbers that I had saved onto my MacBook, the NEW numbers have started replacing OLDER pictures with the same numbers. Of course, I don't want to lose those older pictures.

I figure, from a completely non-technical viewpoint like my own, that resetting the DSCN numbers above all those currently in use, that COULD maybe solve the problem. I don't know, that's just a guess. I'll go check the highest number on file.

Hanging around...

Dave McBee

Posted
Ferdinand Aquino
Nikon Tech

So Are you saying that it is replacing the photos when you transfer them in your MAC Book when the photos have identical name on it?

Posted
Customer

Yes, the older pictures with the same number disappear.

Posted
Ferdinand Aquino
Nikon Tech

Okay give me few minutes to check, Please stay on this page

Posted
Ferdinand Aquino
Nikon Tech

The Coolpix does not have an option for us to manipulate how it write the name of a photo when taken, The camera automatically give the photo its file name according to time and date.

The solution you can do is to create a folder of the old photos in your mac and relocate them from where your coolpix save the files so they don't overwrite each other.

I can help you do this, We can upgrade your Question to remote suport for $20 one-time so we can secure the old photos.

Posted
Ferdinand Aquino
Nikon Tech

Ok Dave, Can you share a phone number where I can call you in case I lost you in the remote process?

Posted
Customer

Sounds good to me. And I already transacted the $20 remote fee (and I've got my camera sitting ready). Phone is

***-***-****

Posted
Ferdinand Aquino
Nikon Tech

Dear Dave, It was a pleasure helping you with your Nikon issue today. Here is a summary of the resolution.
Issue identified : Old Files / Photos are being overwritten due to same File name output of the camera
Solution Implemented :

Remote Access

Helped customer organize the folders he has for his import photos to avoid over writing

Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
Get An Answer 

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

Get An Answer 

More Nikon Questions...

Date
Questions

8/10/2018
I have a Nikon D3200 and the autofocus is not working. It shows...

10/3/2017
I need a battery cover for a Nikon cool shot 20 rangefinder

9/21/2017
how can i transfer photos from my D7200 to MyPassport portable hard...

5/26/2016
I have a Coolpix P520. When starting it up for the first time in a...

3/20/2016
D40 camera won't function even with battery charged and camera...

Ask Your Nikon Question & Get An Answer Now!