I am unable to get Adobe Flash Player to install on my iMac. I have had this issue before and have gotten help from your company. Can you help again?
Enter your tech question at the top of this page and click Get An Answer.
Tell us how quickly you want your tech question answered.
Connect with your technician via online chat or telephone call.
I am unable to get Adobe Flash Player to install on my iMac. I have had this issue before and have gotten help from your company. Can you help again?
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi,
Thank you for choosing Experthelp
Im happy to assist you here,
Are you there?
I would like to ask few clarifying Questions,
Please let me know if your are ready by typing any message on the box above and clicking on the blue Send Response.
I am ready.
Hi Kay,
Before we start, I wan't to say that we have a remote support upgrade for $20 onetime that can allw both of us to do screenshare, This way if you are not familliar with the settings then I can help you with screensharing.
Do you wish to continue with Remote?
Can we try not using the remote support first and then use it if needed?
Ok Can you tell me on what phase of the installation are you having trouble with?
Which part?
the installation
are you getting error message? if so, what error comes up?
It think it just says that the installation failed. It always fails at the same point.
Do you have a phone number in case we got disconnected?
It is ***-***-**** .
Are you using safari as your browser?
yes
Ok,
First let's check if these options are ON
Step1
Step2.
Go to security icon and check wether all options are ON
Another version of security window
Let me know your findings
Hi Kay,
Any update?
Dear Kay, It was a pleasure helping you with your Tech issue today. Here is a summary of the resolution.
Issue identified :Can't install Adobe
Solution Implemented : Perform Offline installation and allowed safari to RUn plug ins
Issue Resolved
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Byron Narciso
Technician
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!