I am unable to get Adobe Flash Player to install on my iMac. I have had this issue before and have gotten help from your company. Can you help...

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Hi,
Thank you for choosing Experthelp

Im happy to assist you here,

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I would like to ask few clarifying Questions,

Please let me know if your are ready by typing any message on the box above and clicking on the blue Send Response.

Hi Kay,

Before we start, I wan't to say that we have a remote support upgrade for $20 onetime that can allw both of us to do screenshare, This way if you are not familliar with the settings then I can help you with screensharing.

Do you wish to continue with Remote?

Ok Can you tell me on what phase of the installation are you having trouble with?

Which part?

are you getting error message? if so, what error comes up?

Do you have a phone number in case we got disconnected?

Are you using safari as your browser?

Ok,

First let's check if these options are ON

Step1

Step2.

Go to security icon and check wether all options are ON

Another version of security window

Let me know your findings

Hi Kay,

Any update?

Dear Kay, It was a pleasure helping you with your Tech issue today. Here is a summary of the resolution.
Issue identified :Can't install Adobe
Solution Implemented : Perform Offline installation and allowed safari to RUn plug ins

Issue Resolved
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****