I have an issue with Word. I get a message that says - "Changes have been made that affect global template, Normal............" I have...

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Customer

I have an issue with Word. I get a message that says - "Changes have been made that affect global template, Normal............" I have screen shots I can share.

Last updated 7/16/2016

Ferdinand Aquino

Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated 7/15/2016

Ferdinand Aquino

Technician

Hi,
Thank you for choosing Experthelp

Im happy to assist you here,

Are you there?

I would like to ask few clarifying Questions,

Please let me know if your are ready by typing any message on the box above and clicking on the blue Send Response.

Posted 7/15/2016

Ferdinand Aquino

Technician

Hi Gloria,

Thank you for choosing Experthelp

Im happy to assist you here,

Are you there?

I would like to ask few clarifying Questions,

Please let me know if your are ready by typing any message on the box above and clicking on the blue Send Response.

Posted 7/15/2016

Customer

Yes, I am ready - but I am doing a backup on my phone right now.............We need to wait a few minutes

Posted 7/15/2016

Ferdinand Aquino

Technician

Ok, Can I have a phone number in case we get disconnected here?

Posted 7/15/2016

Customer

303.929.9352

Do you want me to send you the screen shots I have made?

Posted 7/15/2016

Customer

I have them in one doc

Posted 7/15/2016

Ferdinand Aquino

Technician

Are you using the computer where you have problem with Word right now?

Posted 7/15/2016

Customer

yes

it is the only computer I have

Posted 7/15/2016

Ferdinand Aquino

Technician

I see, We have a remote tool upgrade for a one time $20.

this tool will let us both to do screen share. Also this will let me fix what ever is wrong on your Word remotely.

Do you wish to continue with the Remote?

Posted 7/15/2016

Customer

I was told years ago by our computer person at work never to let anyone do that.

Posted 7/15/2016

Ferdinand Aquino

Technician

The two of us will only be viewing word application only. You will see what we are doing in your screen.

Posted 7/15/2016

Ferdinand Aquino

Technician

Dear Gloria, It was a pleasure helping you with your Tech issue today. Here is a summary of the resolution.
Issue identified : Error Message when opening and closing MS word
Solution Implemented : Assisted in Formatting Normal Template

Issue Resolved
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 7/16/2016

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I have an issue with Word. I get a message that says - "Changes have been made that affect global template, Normal............" I have...

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