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My phone cant find HTC Sync on my computer
Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HTC nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
I am at my computer now
Hi John! Thank you for choosing ExpertHelp.com. May I know the brand and model of your computer? Are you using a laptop or a desktop?
Dell computer- desktop Windows Vista home premium 20017
Thank you for your response. Which usb port are you using? Is it the one on the front? If yes, can you try to use the usb port at the back and tell me what will happen. I will be waiting for your response.
There is no USB port at the back I plugged it in to the other USB port but got the same response
Can we have a remote session so I can check your computer settings? I can walk you through all the steps to solve your problem. However, we offer a remote support option for $20 where I will perform all the steps for you. It will make the entire process easier and faster.
Would you like me to take control of your device and perform the steps for you?
Yes Take control
Great! But before we proceed can I have your contact number just in case we get disconnected.
***-***-****
Dear John, It was a pleasure helping you with your HTC issue today. Here is a summary of the resolution.
Issue identified : Phone not detected
Solution Implemented : Live chat. Remote established. Customer using a windows vista. Advise customer the phone is not compatible. Try to run an update for the computer and still running. Advise customer to buy a sd card reader for alternative to download it on his computer. Customer appreciate our assistance. Advise customer to keep running the update just in case there will be an available update. Customer accept the answer. Chat/remote ended. Customer provided a tip.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )
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