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HTC Desire 510 Cricket Android ver 4.4.2
I am not connected, only need to install a program and use it off line. No SIM card, has an 8 GB SD card. I managed to copy the program (.apk extension) to the HTC download folder with a USB connection but can't find any way to install it.
Thank you, Charlie
Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HTC nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
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Hi Charles! Thank you for choosing ExpertHelp.com. May I know the application you are trying to download to your HTC Desire? Once your ready, type your responses on this page and then click on the Blue Send Response button to post your responses. I will be standing by.
I have already downloaded it and copied it to the HTC download folder. The file is:
se.brolinembedded.bulliontest.apk
Thank you for your response. Can you try to save it to other folder. Or can you check the app folder.
I have also saved it to the SD card in 2 or 3 different places.
The apps folder says it is empty but on another menu it shows the correct file size in the apps folder.
Whe you try to open it with the other folder what was the message you receive?
The apps downloaded folder shows "no apps found"
Whe you dowonload the file did you use your computer? Can we have a remote session so I can assist you on downloading the file to your sd card? I can walk you through all the steps to solve your problem. However, we offer a remote support option for $20 where I will perform all the steps for you. It will make the entire process easier and faster.
Would you like me to take control of your device and perform the steps for you?
Yes I used the PC to download it. The USB connection is a little flaky and not reliable but I managed to copy the file to the HTC but don't know how to install it.
Are you still there Charles? Please advise me when will be the best time for us to continue so that we can resolve your issue. I will be standing by for your response.
I was waiting for you. Did you see my last post?
To have a session will I need to connect the HTC with a USB to the PC.
I will advise you when to connect it to your computer. Just download it to your computer first.
Dear Charles, It was a pleasure helping you with your HTC issue today. Here is a summary of the resolution.
Issue identified : Need to download an app
Solution Implemented : Live chat. Remote established. Check for the wifi password. Reset the password for wifi. Customer can connect to wifi now. Assist customer on how to download app. Customer see the app and can download it. Issue resolved. Case closed. Chat/remote ended. Customer provided a tip.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )
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