My iPhone 5C has shut down telling me it 'could not activate iphone' try using Wi-Fi but nothing works. I cant remember my password for Gmail. I...

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Customer

My iPhone 5C has shut down telling me it 'could not activate iphone' try using Wi-Fi but nothing works. I cant remember my password for Gmail. I have a very sick husband and need the phone

Last updated
Rofel Lantican
Technician

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

That is my problem and I need the phone as I have a very sick husband

Posted
Rofel Lantican
Technician

Hi Dian,

Thanks for waiting. Im here to help. May I know what exactly do you see on your iPhone screen?

You can reply to me on this chat window. To send your response please click the Blue Send Response button.

Posted
Rofel Lantican
Technician

Can you please verify if this is a good callback number  ***-***-**** ?

 

Posted
Rofel Lantican
Technician

Are you there Dian?

Posted
Rofel Lantican
Technician


Dear Dian, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified : Unable to activate iPhone
Solution Implemented : Called the customer / Assisted the customer to find her ID / Assisted the customer to setup a callback from Apple Support to Activate the iPad / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted

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