I have a front load washer model number 4174112*. When i start the washer it goes directly to pause. Possible problems?

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Customer

I have a front load washer model number 4174112*. When i start the washer it goes directly to pause. Possible problems?

Last updated
Abe Pastor
Kenmore Tech

Hello and welcome to ExpertHelp.com! My name is Abe Pastor and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Kenmore nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

i'm available

 

Posted
Abe Pastor
Kenmore Tech

Thank you for replying. Does the washer pause and just beep? What happens if you unplug the power and restart the cycle? Please let me know by replying to this message. Thanks.

Posted
Customer

i tried unplugging, nothing changed.  when hitting the start button in beeps and goes to pause/ add garment

 

Posted
Customer

the door does not lock, was thinking it is the locking mechanism

 

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Abe Pastor
Kenmore Tech

Several different problems could be causing your washer to stop in the start of the cycle. yes one of them is the door lock. Did you try to check if the door lock is somehow stuck or doesnt switch?

Posted
Customer

i tried checking the door lock, but not really sure how to

 

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Abe Pastor
Kenmore Tech

Can you double check on the model number please and provide that to me. I need to check on the door switch assembly. Thanks

Posted
Customer

417,4112*

 

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Abe Pastor
Kenmore Tech

Kenmore Model 417.41122310?

 

Posted
Customer

that is the number it gives me on the front of the instruction manual

 

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Abe Pastor
Kenmore Tech

Thanks. Please give me a few minutes to check. I will be posting my message once I have done checking the part. Thanks.

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Customer

certainly

 

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Abe Pastor
Kenmore Tech

Thanks for waiting. The door switch usually looks like this:

Image result for kenmore 417.41122310 door switch 

Please let me look for some info on how to get to that part. Thank you for your patience

Posted
Customer

is that more then likely the solution? i don't want to change parts if it could be something else

Posted
Abe Pastor
Kenmore Tech

We wont go to that point yet. We need to do some additional checking first before we go to verifying that the door switch is the problem. Excessive suds could be causing this problem in some models of washers too. Another thing is thethe water inlet valve. When it fails, the washer will continue waiting for the water to enter the washer, causing it to stop mid-cycle. Many washers will signal an error code or fault code on the console when the washer stops in the middle of the cycle.. Can you check the console for an error code or a series of flashing lights when you start the cycle please?

Posted
Customer

there are no error codes

Posted
Customer

it doesn't get to the point of adding water

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Abe Pastor
Kenmore Tech

So theres no water coming in at all? It looks like the first thing to do is check the water inlet valve. 

Posted
Customer

the machine doesn't get to the point of adding water.  the door will lock before it will add water

Posted
Abe Pastor
Kenmore Tech

Yes I understand. Just be sure we need to check water inlet first since this can be the cause of the problem and is easier to check. The water inlet valve requires sufficient water pressure to function properly. First, check the water pressure to determine that it is adequate. If the water pressure is adequate, try cleaning the screens inside the water inlet valve hose connection ports. Then lets see what happens.

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Customer

you're asking almost the impossible lol

 

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Abe Pastor
Kenmore Tech

Im sorry about that. Are you having trouble checking the washers parts? If you want to let me look for some alternative and easier solutions if I can find one but I need some time to do research on this. Will that be okay?

Posted
Customer

plenty of water pressure, i'm soaked

 

Posted
Customer

can i take a break and disconnect for about 20 minutes? my cable modem repair tech just got here as well and needs to swith out modems

 

Posted
Abe Pastor
Kenmore Tech

Sure take your time let me know if you are back online. Looking at the situation the water is good and the washer has no power problems since it does beep which means its the door. And yes the door should lock before the cycle starts which on your case isnt happening. I'll check further on that while waiting for you to get back later. Thanks

Posted
Customer

ok great be back in a min

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Abe Pastor
Kenmore Tech

I'll be standing by thanks.

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Customer

ok im back

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Abe Pastor
Kenmore Tech

Done doing some research on this and found 5 causes/reasons why the washer wont start and this focuses on the door lock and switch assembly. the last part that may be affected is the control panel which I think not on your case. Please check these info that I found:

Cause 1 Door Lock Motor and Switch Assembly

The door lock secures the washer door shut during operation. Once the washer door is closed, the washer can begin operating. If the door lock is defective, the washer door will not latch properly. The door lock can fail either mechanically or electrically. Inspect the door lock for damage. If the door lock is damaged or does not latch properly, replace it. To determine if the door lock has failed electrically, use a multimeter to test each of the door lock switches for continuity. If one of the switches does not have continuity, replace the switch.

Cause 2 Door Lock

The door lock assembly might be defective. Inspect the door lock for damage. If the door lock is damaged, replace it.

Cause 3 Door Latch

The door latch assembly might be defective. Inspect the door latch for damage. If the door latch is damaged, replace it.

Cause 4 Door Strike

Inspect the door strike assembly for damage. If the door strike is broken, replace it. The door strike is not repairable—if it is broken, you must replace it.

Cause 5 Main Control Board

The main control board may be defective. However, this is rarely the case. Before replacing the main control board, first check all of the components of the lock mechanism. If none of these parts are defective, consider replacing the main control board.

Posted
Abe Pastor
Kenmore Tech

You mentioned that the door doesnt lock at all right? I'm afraid we need to check the door lock assembly. I think I can find a video for you that will guide you remove a door lock assembly on a Kenmore front load. This will be easier since you will have a visual guide. Please let me know just in case.

Posted
Customer

correct

Posted
Abe Pastor
Kenmore Tech

Is it okay for you to try checking the assembly yourself? I'll post a video that you can watch first and see if you can do the steps. Please let me know.

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Customer

absolutely, it only looks like 2 screws hold it in

 

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Abe Pastor
Kenmore Tech

Yeah there are 2 screws and I think it would be easy to check the assembly too. Heres the video click on the link to watch it:

LINK: Kenmore Front LoadWasher Won't Start

Please let me know if this will do. I'll try to look for more information just in case you still need assistance. Just let me know just in case thanks.

Posted
Customer

 will my password being me back to this help conversation?

 

Posted
Abe Pastor
Kenmore Tech

Just click on the back button on your browser to get back to this page or right click on the link provided and select open in new window so it wont close you from this page. you can also check your email for a link to get back here just in case. Go ahead check the video and let me know if it is easy to do. Thanks.

Posted
Customer

 still here?

 

Posted
Abe Pastor
Kenmore Tech

Yes, have you seen my last message?

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Customer

probably not, when i clicked on the video link it exited chat and i lost the entire conversation

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Customer

replacing the door lock assembly looks very easy, where can i find the part

Posted
Abe Pastor
Kenmore Tech

There are many sites that has Kenmore parts available. I will provide you some phone numbers that you can call so you can go ahead get those parts needed. Please make sure to provide them with the model number which can be seen on or inside the washers door.

Heres a number to call: 

  • Repair Clinic:1- ***-***-****

          https://www.repairclinic.com/

  • Sears Parts: 1- ***-***-****

         http://www.searspartsdirect.com/

 

Is there anything else that you would like to ask before we end this chat?

Posted
Customer

you seemed to answer everything for me.  hopefully this will fix it.  thank you very much

Posted
Customer

great, thank you

Posted
Abe Pastor
Kenmore Tech

Youre welcome. Please dont forget to click on the green Accept Answer button below to close this question.

Thanks for allowing us to help you!

Posted

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