what does the error code o3, or 03 mean? My washer won't spin at the end of the wash cycle and continues to let water in.
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what does the error code o3, or 03 mean? My washer won't spin at the end of the wash cycle and continues to let water in.
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Phone Support Notes: Called customer and got in touch through phone. Customer still not available for troubleshooting but advice to provide the model number once he is back online and available.
Needed info:
- Model number
- Error code verification if its 03, o3, 0E, oE
will wai for response.
Hello - I am back home now. The model number for my Kenmore washer is ***-***-**** 2. The error code is 0E. I can't tell if the "O" is a letter or number.
Thanks for replying. The error on this model is an OE error according to the problem that you have provided which means a Water Overflow error.
Issue: The water level sensor detects an overflow condition. If the washer is overfilled, check the inlet water valves. If the valves are not shutting off the water flow properly, replace the inlet water valve assembly. If the washer isn’t overfilled, then the water level sensor will usually need to be replaced.
I will place some instructions on this page on my next message since its easier for us to follow steps with pictures. I will do a callback just in case follow ups are needed once the steps have been done. Please wait for those instructions in a minute Thanks for your patience.
Hi again, I just need you to do this first just to be sure we have a water inlet valve problem. Can you try shutting off power to the washer by unplugging it. If the washer still overflows even when it is not getting power or the washer is unplugged, this indicates that the water inlet valve is defective. Please let me know by replying to this message so I can provide you with the complete answer. Thank you
Here are the steps on replacing the part.
Mark which fill hose goes to the hot connector and which goes to the cold before removing. Using channel lock pliers, carefully loosen and remove both hoses
Step 3: Remove the top panel
Using a Phillips screwdriver, remove the 2 screws on the back of the washer that hold the top panel. Gently pull the top panel toward the rear of the washer and lift it up and off.
Take a picture of the wiring connections or label them so you can reattach them correctly. Carefully pull the wires from the water inlet valve assembly; use needle-nose pliers if needed. Take care to not damage the connectors.
Depress the tabs on the spring clamps so you can pull the hoses off of the inlet water valve assembly.
Holding the inlet water valve assembly to keep it from dropping into the washer cabinet, use a Phillips screwdriver to remove the 2 mounting screws. Remove the valve assembly and set it aside for disposal.
Position the new water inlet valve assembly, lining up the holes for the mounting screws. Reinstall the mounting screws.
Secure each line with a spring clamp.
Using your photo or labels to determine placement, push each wire connector fully onto its connector spade.
Push the panel down and forward to seat it on the washer frame. Reinstall the screws to secure the back panel. Avoid overtightening.
Thread the fill hoses onto the connections on the back of the washer, checking that hot and cold lines are in the correct place. Tighten the connections firmly using channel lock pliers.
Turn on the water supply valves and check for leaks at the wall and the washer. Tighten the connection if you find a slight leak. Plug the washer into the electrical outlet. Return the washer to its original location.
Issue identified : Called customer and verified issue is with the water inlet valve. Water still fills even if washer is unplugged
Solution : This step-by-step washer repair guide shows how to replace the water inlet valve assembly on a front-load washer. Replace the inlet water valve with a manufacturer-approved replacement part if the washer doesn't fill or if it fills with water even when the washer is unplugged.
You can get this part from partselect.com by calling:
Thank you. I will need to get help moving the washer out of the tight space where we placed it :-(. I'll be ordering the replacement switch when I return to this location.
Hello Brenda, as per your request, the $30 associated with phone upgrade has been cancelled and refunded to you. For further details, please read our reply from s**t@experthelp.com via case no. 66283.
Byron Narciso
Kenmore Tech
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