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Customer

DOING A REPORT ON WORDPERERFECT WHICH HAS COLUMES AND i HAVE DID SOMETHING TO MAKE A FEW OF THE SPACEES TO WIDE AND i CAN'T GET THEM BACK LIKE THEY SHOULD BE. WHAT CAN i DO TO CORRECT THIS PROBLEM?

Last updated
Rofel Lantican
Technician

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Corel nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Rofel Lantican
Technician

Hi Emma,

Thanks for waiting. Im here to help. To verify your concern you want to restore the spaces back to default is that correct?

Posted
Customer

need help on correcting the column space on a report which is on wordprefect

Posted
Rofel Lantican
Technician

Thanks for your response. I can walk you through all the steps to solve your problem. However, we offer a remote support option for $20 where I will perform all the steps for you. It will make the entire process easier and faster.

Will you allow me to remotely access your computer so I can check the settings of your WP and help you fix the issue?

Posted
Rofel Lantican
Technician

Please click on this link > https://download.teamviewer.com/download/TeamViewerQS.exe to download the Remote App. Once done please Run/Open the app and provide me with the Teamviewer ID and password

Posted
Rofel Lantican
Technician

Phone Support:

  • Called the customer
  • Customer wants to schedule the TS tomorrow 12NN EST 
Posted
Rofel Lantican
Technician

I've very much enjoyed helping you with your tech question. If you are satisfied with my assistance, please click the Accept Answer button below and follow the instructions on the next screen.

By accepting my answer, I'll get paid for helping you. Rest assured you have up to 30 days to communicate with me after you accept my answer in the event you have any follow-up questions on this issue or the problem resurfaces for some reason.

Thanks for allowing us to help you!

Posted
Rofel Lantican
Technician

Dear Emma, It was a pleasure helping you with your Corel issue today. Here is a summary of the resolution.
Issue identified : Columns are not aligned
Solution Implemented : Called the customer / Remotely accessed the computer / Explained to the customer what happen to the document / Customer wants to start a new file / Assisted the customer to download the file to start over / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (support@experthelp.com) OR call us at 866-288-6742.

Posted

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