Pleas check the tv system come up on dvd when push play, what can i do to correct this?

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Customer

Pleas check the tv system come up on dvd when push play, what can i do to correct this?

Last updated
Rofel Lantican
Technician

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Rofel Lantican
Technician

Hi Everett,

Thanks for waiting. Im here to help. Can you please provide a brief description of your issue so I can assist you better? Are you trying to watch TV shows from your reciever?

Posted
Customer

When do you want to start>

Posted
Rofel Lantican
Technician

Can you please provide a brief description of your issue so I can assist you better? Are you trying to watch TV shows from your reciever?

Posted
Customer

I am answing you

Posted
Customer

No

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Rofel Lantican
Technician

Can you please provide a brief description of your issue?

Posted
Customer

I am trying to watch my dvd

Posted
Rofel Lantican
Technician

When you try to watch from your DVD did you get any error message?

 

Posted
Customer

Yes. Pleas check the tv system

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Rofel Lantican
Technician

May I know the exact model of the TV and the DVD player that you are using?

Posted
Customer

RCA tv and HITACHI dvd

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Rofel Lantican
Technician

Is there a number I can call you incase we got disconnected?

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Customer

***-***-****

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Rofel Lantican
Technician

Thanks for the information. Let me call you please dont close this chat window. 

Posted
Rofel Lantican
Technician

Dear Everett, It was a pleasure helping you with your issue today. Here is a summary of the resolution.
Issue identified : DVD not playing
Solution Implemented : Called the customer / Customer purchased the CD in israe, / Advised that the Disc will not play on his system because it is lock to a certain region / Advised to play it to a computer / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted

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